Answers to your most frequently asked questions are just one click away.
Shipping / Delivery
For orders within the USA, you will receive a confirmation email with a tracking number shortly after placing your order. This number can be used to check the status of your shipment through our carrier’s website.
Orders from outside the USA may vary depending on the delivery method you’ve selected. If your order includes a shipping confirmation it will be sent to you shortly after the order has been placed.
(All orders with tracking numbers can also be accessed under “My Account” on our website.)
Shipping rates within the USA are determined by the weight of your order. To find out the shipping cost for an order, simply proceed to checkout with desired items in your cart. On the order preview page, you will be able to view your estimated shipping cost and order total before placing a purchase.
Shipping rates outside the USA are based on the delivery’s destination in addition to the weight of the order.
(Please note: We do not make any money from the shipping charges on your order and cannot wave shipping costs)
Piping Rock is proud to offer same-day shipping on most orders placed before 12 noon (EST). Shipping confirmation is sent via email once your order has left our facility. You will usually receive shipping confirmation 24-48 hours after you have placed your order.
All orders are fulfilled in the USA, in our New York facility.
U.S. customers ordering from the contiguous 48 states receive free shipping on any order $75 or over.
Shipping times vary depending on your location and your order. We update estimated delivery times every month based on real world data to ensure we are giving you the most accurate estimates. We provide a tracking number on every order, however some international shipping methods may have more limited tracking details.
Returns / Refunds
Products may be returned in accordance with our return policy. Once a return is approved, you can ship your items directly to our facility at the address below:
PipingRock Health Products CS Return Dept. 2110 Smithtown Ave Ronkonkoma, NY 11779-7347
To cancel your order go to the “Order History” tab under “My Account” on your profile. An order must be canceled within 60 minutes of being placed before we begin the process of fulfilling it.
We stand behind the quality of our products and want to make sure you are 100% satisfied with your order. If you are unsatisfied for any reason, our customer support team is glad to assist you and will provide a refund on eligible orders.
You’ll find the “Sign In/Join” link at the top right of every page on PipingRock.com. Here you can login to your existing account with your email and password or sign up to become a PipingRock member. Once you’re registered and logged-in, look for the “My Account” link at the top right of every page. “My Account” is where you can access all your information, adjust your preferences, review your order history, edit your account and more.
You can reset your password at anytime on our login page. Click the “Forgot Password” blue link and enter the email associated with your PipingRock account. We will send a link to this email shortly after with instructions to establishing a new password.
We have what is known as "Virtual" Items. Virtual items are two/three packs. Virtual items will show on the invoice as a substitute.
Your data security is of utmost importance to us. We do not keep any payment information on file to protect the privacy of our customers and their personal information.
We source raw materials from all over the world, cultivating ingredients from the most natural environments. We partner with accredited suppliers that meet all our requirements of authenticity and share our passion for quality. All our ingredients are thoroughly tested in our world-class laboratory with rigorous quality control checks to ensure identity, purity, and potency.
Yes, PipingRock carries a wide selection of Non-GMO products. These products are carefully tested through our Non-GMO Assurance Process, meeting strict guidelines to verify they contain NO genetically modified material as indicated on the label.
PipingRock’s in-house manufacturing means lower production costs and better prices for you! Having our own manufacturing also allows us to control every step of production, so we can guarantee superior quality and efficacy throughout our product line. We’re always striving to bring you the best quality and value you deserve.
We are committed to providing you advanced formulas that make a powerful impact on your health and wellness. This means taking the finest ingredients from around the world and carefully curating them locally under our own roof. We care about what we put in and on our bodies which is why we develop formulas that are both safe and meet exact specifications.